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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Miss Le Moine

December 18, 2021

5  out of  5 rating by Miss Le Moine
"I am grateful that my State Farm Insurance Agents at the office of Agent Paul Niehouse, Jr., in Lake Elsinore treat me with respect and dignity. They always welcome me into the office when I stop in to make a payment or ask a question about my policies. (In previous dealings with other auto insurance agencies in other states, I have not always been treated this well.) I am especially grateful for Agent Maria, who always helps me with updates, suggestions and changes; and diligently ensures my policy details are current and accurate. I’m so glad I found this agency!"

Tristan Vanasse

June 24, 2021

5  out of  5 rating by Tristan Vanasse
"Super nice and very friendly. Great insurance company if you are looking for car and home insurance."

Ray Nordland

January 5, 2021

5  out of  5 rating by Ray Nordland
"Family has been getting insurance here for over 25 years and always handle any of our questions or concerns fast and friendly."

Patty Quick

September 25, 2019

5  out of  5 rating by Patty Quick
"Wonderful agent. Very honest"

Chris Comstock

April 19, 2019

5  out of  5 rating by Chris Comstock
"Nice, friendly.."

Maria H

June 29, 2018

5  out of  5 rating by Maria H
"Can't say enough positive words for my experience with Paul Niehouse and his support staff at State Farm Insurance. Recently had my car broken into and I didn't know how to handle it. Paul walked me through the process, even provided me the non-emergency phone number for the police. Thank you removing my stress and helping me deal with this issue."

Esmeralda Diaz

July 2, 2017

5  out of  5 rating by Esmeralda Diaz
"Maria is always great thanks"

Amar Manro

October 17, 2013

5  out of  5 rating by Amar Manro
"Very fast turn around time and amazing service."

Zane Sebree

August 21, 2013

5  out of  5 rating by Zane Sebree
"Thanks to my agent Mr. Niehouse and State Farm, I am back on the road after my first accident, heading to college. My family has been insured by State Farm for years and Mr. Niehouse insured my first car when i got my license. Unfortunately the accident was my fault. Mr. Niehouse told me where to take my car and it was repaired quickly and all I had to pay was my deductible. Thank you Mr. Niehouse for all your help."

Nick Schembri

July 31, 2013

5  out of  5 rating by Nick Schembri
"Paul is awesome! He has been our (the doctor I work with and myself) agent for several months. He has shown true dedication and effort, exactly what any person would want from an insurance agent. We would recommend him to anyone and everyone we know!"

Oscar Paez

July 22, 2013

1  out of  5 rating by Oscar Paez
"They sure are quick to take your money and issue the blame to their own insured before any investigation has been concluded. My brother was in a car accident. He was passed by another driver on the opposing traffic lane and was hit on the drivers side. Without having the police report or concluded any evidence. They automatically deemed my brother to be at fault. They would not help whatsoever in any matter until they received payment for the deductible. We could not get a rental car, they would not file any paperwork, they would not investigate, they would not even contact the other insurance. What do you pay an insurance company for? They dont offer any assistance in the case of an accident. Both the people working in the office and the employees of state farm are very unprofessional when you really need their help. I would run from this place. It used to be good and i had nothing but good things to say, having had past accidents while being insured by them years ago, i expected the same for my brother but that was not the case. He was not treated fairly and no one at this office would do anything to help until they received their deductible. So if you want good insurance with good customer service, when you really need it, not just when you make a payment, do not go to this office. You will regret it."

Verda Ponce

December 13, 2012

5  out of  5 rating by Verda Ponce
"Paul has been handling all of my family insurance for over 25 years, he is always available to answer our calls no matter what the problem or questions we have. Paul and Donna are the best."

Bob Brady

December 8, 2012

5  out of  5 rating by Bob Brady
"Paul and Donna Niehouse have provided outstanding insurance services to the residents and business owners of Lake Elsinore. Whenever I have had a question or needed assistance, they have always been available, responsive and willing to help. As the former City Manager of Lake Elsinore, I can attest to the fact that they are excellent corporate citizens. Not only do they live in the community, they are also actively involved with local service, nonprofit and civic organizations that help to improve the quality of life in Lake Elsinore. I have known Paul and Donna for over 14 years and they know the community and how to meet the needs of their clients."

Mandy Norkin

December 8, 2012

5  out of  5 rating by Mandy Norkin
"Paul & Donna Niehouse provide great services! I'm very happy knowing all of my insurance is through them with Statefarm! They make it easy and know just how to bundle it all up! Thank you for your hard work and service!"

Jack Ferguson

December 7, 2012

5  out of  5 rating by Jack Ferguson
"Our family has been using Paul Niehouse for over 20 years. Excellent service, quick responses, and a wonderful staff. It is always easy to conduct business, make policy changes, file claims and get answers to questions. What a wonderful company State Farm has been. Their rates are always competitive, and I have never had problems with claims involving auto accidents or incidents at my residence. A truly class organization!"

Robin Coats

December 7, 2012

5  out of  5 rating by Robin Coats
"Paul Niehouse has provided our personal and business insurance coverage for over 30 years. Paul treats us like family and has never let us down. We just dont worry about insurance because we know Paul has us covered. He reviews our policies regularly and makes sure our coverage fits our needs. The staff are efficient, knowledgable, and polite. Paul lives locally and gives back generously to the community."

Mike Norkin

December 7, 2012

5  out of  5 rating by Mike Norkin
"Paul & Donna are simply the best! I have almost every insurance plan State Farm offers. I can rest at peace knowing my family, my home, and my business are completely covered for anything! There have been several times I have called upon State Farm and Paul in particular to help through some claims, and State Farm has always been top notch insurance company they claimed to be. They definitely live up to their motto "like a good neighbor". When my home flooded due to a burst pip, Paul coordinated a repair crew to my home within hours to help cleanup the mess, and State Farm took care of the rest, restoring my home better than it was when the pipe burst! Paul and Donna are not just my insurance agents for life, but I am honored to consider them my friends!"