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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dr B

September 19, 2024

5  out of  5
rating by Dr B
"I've been with State Farm in Lake Elsinore off Mission Trail for a number of years. The entire teams is amazing. They listen and help me sort through my insurance issues. I am grateful for assistance provided from this office."
We responded:
"Hi Dr. B, A 5 star review is what we strive for. Thank you SO much for your trust in us! Take Care, Paul"
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Paola Gutierrez

September 13, 2024

5  out of  5
rating by Paola Gutierrez
"My family has had State Farm for more than 20 years for home annd car insurance and they anre the best, Especially Maria she treats us like family. She is amazing and we appreciate all she has done for us!"
We responded:
"Hi Paola, 20 years, I love it. Maria has been with us for most of those 20 years and she is an invaluable asset to our Agency. Here's to another 20! Thanks Paul"
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John Neet

September 12, 2024

5  out of  5
rating by John Neet
"Paul Niehouse & Company have been my exclusive agent for home, car and business coverage for 30+ years. Great people, great service, highly professional. Joelle is great!"
We responded:
"Wow John, 5 stars means a lot to us.Thank you so much for that.We will try our very best to continue to earn that 5 stars from you. Be sure to let us know if you need anything down the road. And yes, you're right.Joellle is fabulous!"
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Quality Care Pharmacy

September 5, 2024

5  out of  5
rating by Quality Care Pharmacy
"Joelle is a pleasure to work with."
We responded:
"Hi Heejin, Thanks for your review. Joelle is AWESOME, I agree!"
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Emily Gonzales

August 29, 2024

5  out of  5
rating by Emily Gonzales
"5 stars because customer service is top-notch, A+! I've only dealt with Joelle, but I'm sure the entire office is great. Joelle is amazing at what she does. She's quick, sharp, detail-oriented and stays on top of tasks/follow-ups. I needed to transfer policies from Illinois to California asap, and had to deal with additional curve balls like splitting policies between family members, pricing, adding/removing drives/vehicles, etc. She doesn't hesitate at questions/tasks thrown at her, always willing to search/provide an answer to get the job done! Thank you Joelle for making this such a smooth and easy process for me as a customer, even though I'm sure there's much to process on the backend. My family and I really appreciate you!"
We responded:
"Awesome, Awesome, Awesome review Emily. Thank you so much for that. It means a lot to Joelle and all of us actually to be recognized and appreciated for our hard work and we promise to keep it up in the future. Thanks again Emily, Take care. Paul"
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Taylor M

August 20, 2024

5  out of  5
rating by Taylor M
"Joelle Earls at State Farm has always been my go to!! I have always had very fast responses, exceptional customer service and all around a great experience. Thank you Joelle for all your hard work! Can’t tell you enough how much I appreciate you!"
We responded:
"Hi Tay, We really appreciate your 5 star review. Joelle treats everyone one as if they are her only customer. She is wonderful to work with. We will strive to continue to earn those 5 stars. Thanks again, Paul"
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Jamie Muonaka

August 16, 2024

5  out of  5
rating by Jamie Muonaka
"My family has been with Paul Niehouse and his staff for over 20 years. Generations have begun in our family and they have also transferred the legacy over to our local State Farm agency by continuing policy, after policy. I adore Maria, Joelle and the rest of each and every employee that handles any of our policies. This company is efficient, thorough, hard working, they continually go above and beyond for their clients. The environment is friendly and safe. I truly enjoy expanding my ventures each year with State Farm. I cannot praise the staff enough for always being extra careful with our futures. Thank you State Farm. I highly recommend for all your insurance needs."
We responded:
"Wow, Jamie, thank you so much for that fabulous review. We are so proud to have been part of your family for over 20. Yes, we take our jobs seriously protecting our policyholders and helping them feel safe and secure. Be sure to let us know whenever you need anything. Take care, Paul "
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Carol Kreft

July 11, 2024

5  out of  5
rating by Carol Kreft
"Joelle was very helpful and attentive to our needs. She is a wonderful employee. Thank you for everything during this difficult time in our lives."
We responded:
"Thank you Carol so much for recognizing Joelle.She is a fabulous person and a wonderful Insurance Agent as well. Our office is truly blessed to have her!"
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Bobrobert sr.

July 9, 2024

5  out of  5
rating by Bobrobert sr.
"Simply the best. As professional as they come."
We responded:
"Thank you so much for that Bob. We do our best make sure you get whatever need. Be sure to let us know if you ever need anything down the road. Take care and thanks again, Paul."
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Jason Coats

June 28, 2024

5  out of  5
rating by Jason Coats
"Paul Niehouse's State Farm agency is absolutely top-notch. Paul and his entire staff provide excellent customer service—they are incredibly responsive, knowledgeable, and friendly. It's evident that they truly care about their clients' needs and go above and beyond to ensure satisfaction. I highly recommend Paul Niehouse and his team for anyone seeking reliable and personable insurance services."
We responded:
"Awesome Jason. Thank you so much for those kind words. We all try really hard to fulfill the promises that we make to all our Policyholders. We will do our very best to continue our high level of service for you in the future. Take care, Paul."
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Safe Schools Conference

June 18, 2024

5  out of  5
rating by Safe Schools Conference
"I work primarily with Paul and Joelle.....top notch professionals, very responsive, clearly explain the details, always reachable and simply a first class operation."
We responded:
"We truly appreciate being recognized by someone that has done business with us for so long and has shown such loyalty. We hope to have many more years working together! Paul"
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Tristan Vanasse

June 17, 2024

5  out of  5
rating by Tristan Vanasse
"Super nice and very friendly. Great insurance company if you are looking for car and home insurance."
We responded:
"Thank you so much for that great review Tristan. We look forward to being there for you for many years to come. Take care, Paul"
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Karen Stephens

June 5, 2024

5  out of  5
rating by Karen Stephens
"Maria is the best. Very professional, prompt, and amazing customer service. She brings a personal touch that makes the experience pleasant. She took a genuine interest in my well-being and made me feel valued as a client. I wholeheartedly recommend her to anyone seeking a knowledgeable, trustworthy, and client-focused insurance agent. Thank you for your outstanding service and unwavering support!"
We responded:
"Awesome review Karen. Maria is fabulous. She treats every person like family. We all promise to be there for you when you need us. Thanks, Paul "
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Nathan Botello

May 23, 2024

5  out of  5
rating by Nathan Botello
"Really great experience. Maria who has helped me in the past is alway professional and helpfull"
We responded:
"Thank you, Nathan Maria is incredible. . She takes her profession very seriously and treats evry policyholder as if they wete her only client. Reach out anytime you need us. Take Care, Paul"
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Audrey Barajas

May 22, 2024

5  out of  5
rating by Audrey Barajas
"Paul Niehouse Jr - State Farm Insurance I am so blessed to have State Farm Insurance as an insurance agent for all the things. Joelle Earls is such an exceptional agent and is always there for us in times of need. Joelle is always quick to response, explains rates/changes, and is always looking out for the best coverage for my husband and I. We use State Farm to insure everything we own and we have had the best coverage in times of need, especially when someone crashed into our brand new home. I wouldn't recommend another Insurance Agent more than State Farm. Thank you guys for all you do, we appreciate it!"
We responded:
"Wow Audrey, thank you so much for that five star review that means a lot to us. Joelle, Maria, Esme and I take pride in helping our customers. Thanks again for your loyalty! Paul"
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Laura Dickenson

May 21, 2024

5  out of  5
rating by Laura Dickenson
"Always helpful and informative!"
We responded:
"Hi Laura, I am so happy that you feel we deserve 5 stars. We try hard and do our best to make sure everyone gets what they need Please let us know if you need anything down the road. Paul"
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Michele Tully

May 2, 2024

5  out of  5
rating by Michele Tully
"I've used Paul's team for over 20 years and have always felt like I was their most important customer. Great team and fast response time!"
We responded:
"That is awesome Michelle! It makes us so happy when our customers feel that way, we try our best to make everyone feel special and appreciated. Because you are very important to us! We promise to continue to take good care of you.....Thanks. Paul"
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Dennis Morris

April 29, 2024

5  out of  5
rating by Dennis Morris
"My family's longtime affiliation with State Farm and the two generations of agents, father and son (the latter presently in Lake Elsinore), spans at least five decades. All my dealings with my agent and his staff have been personable, competent, and efficient. Their service has been a true pleasure, and I never hesitate to contact them with any of my questions."
We responded:
"Wow, Dennis 5 stars, I love it! I am actually a third generation insurance agent. My grandfather was an insurance agent as well. We all love what we do here and we hope to keep you happy for many more years. Thank you, Paul "
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Mike Norkin

April 25, 2024

5  out of  5
rating by Mike Norkin
"The Niehouse agency has been my go to State Farm office for 23 years. They are amazing, and handle all of our needs with lighting speed and precision. The few times we have had claims, Paul has personally gotten involved to walk me through the process and made sure everything was taken care of. The Niehouse agency handles both my personal and business policies, and I wouldnt be able to do what I do without them! Thank you Team Niehouse!"
We responded:
"Hi, Mike. Thank you so much for your kind words. We all truly enjoy working with you and Mandy, It has been exciting watching your business grow and grow and grow. It is an honor to be your choice for your insurance business. Thanks, Paul"
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D C

April 12, 2024

5  out of  5
rating by D C
"Joelle Earls, Maria & Paul literally keep me on track and up to date with my policies. I could not keep up without them."
We responded:
"Hi, Darel, Thank you so much for your comments.It has been a joy working with you over the years. Looking forward to many more. Take Care, Paul"
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Daniel Heimann

April 10, 2024

5  out of  5
rating by Daniel Heimann
"I have been insured with State Farm through Paul Niehouse Jr. For over 20 years, and it has been an excellent experience all the way through. I've used auto, and renters insurance. Thank you so much for always having such kind and prompt service, and working with me to get the best rates and coverage!"
We responded:
"Hi, Daniel. I am so glad to hear that we have been satisfying your needs all these yeers. Wee all hope to continue to serve you in the future. We promise to be there for you."
Profile photo of Michael Buchs

Michael Buchs

March 22, 2024

5  out of  5
rating by Michael Buchs
"I have been with this group for almost 30 years, and I can't say enough great things about all of them. Over the years, I will say Joelle and Annette have made me feel like family and have provided outstanding service. From giving me great advice to helping me structure the best coverage, including when my 4 children began driving, they have gone beyond expectations. They have always been friendly, professional, and quick to respond. I wouldn't go anywhere else!"
We responded:
"WOW Michael, that is so awesome of you to recognize us like that. It has been a pleasure to be your insurance "go to" agency all these years. Does time fly or what? Take Care!"
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D. Tunison

March 19, 2024

5  out of  5
rating by D. Tunison
"Thank you for your long time dedication of caring for myself and for my family. Your Business of Integrity has been far higher then any other business out there for years and I see many more years to come. You are most Greatly Appreciated. Thank You!"
We responded:
"Thank you SO much Don. We so much appreciate your loyalty through thick and thin. Here's to another 30 years.....Take Care, Paul"
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Ernie Tunson

March 13, 2024

5  out of  5
rating by Ernie Tunson
"Staff is helpful and understanding of your needs. I am a long time customer and can't see using anyone else."
We responded:
"That is SO great to hear Ernie. We appreciate your loyalty and will strive to continue to serve your needs. Take Care, Paul"
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Catherine Heras

February 16, 2024

5  out of  5
rating by Catherine Heras
"Excellent agent and office staff!!"
We responded:
"Thank you for your trust in us Catherine! Paul "